Responsible Gaming

Introduction

At Luckywave, we believe that gambling should be enjoyed as entertainment only. It is never a way to make money or solve financial problems. We encourage all players to gamble responsibly and within their means. Remember: the odds always favour the house, and you should only spend money you can afford to lose.

Age Verification

Gambling is only legal for those aged 18 or over in the United Kingdom. We take age verification seriously and verify all players during registration. If you are under 18, you must not use Luckywave or any other gambling platform. It is illegal and harmful to your development.

Warning Signs of Problem Gambling

Problem gambling can develop without warning. Please check yourself against the following signs:

• Chasing losses by gambling more to win back money you've lost
• Gambling with money needed for essentials like rent, food, or bills
• Hiding your gambling activity from family, friends, or partners
• Feeling anxious or irritable when trying to stop or reduce gambling
• Gambling for longer periods than intended
• Borrowing money to gamble or pay gambling debts
• Neglecting work, education, or relationships due to gambling
• Constantly thinking about gambling or planning your next session
• Needing to gamble larger amounts to feel the same excitement
• Lying to others about the time and money spent gambling

If you recognise any of these signs in yourself, please seek help immediately.

Self-Help Tools

Luckywave provides tools to help you stay in control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a day, week, or month
• Loss Limits: Set a maximum amount you are willing to lose within a set period
• Reality Checks: Receive regular reminders showing how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently block your account from accessing gambling services
• Account Cooling Off: Take a break from gambling for a set period

To access these tools, log into your account settings or contact our customer support team. Using these tools is free and confidential.

Support Organizations

If you're struggling with gambling, professional support is available. The following organisations provide free, confidential help:

United Kingdom

• GamCare: Provides free support and information for people affected by problem gambling. Visit www.gamcare.org.uk or call 0808 8020 133
• GamStop: The National Self-Exclusion Scheme allowing you to self-exclude from all licensed online gambling operators. Visit www.gamstop.co.uk
• Gamblers Anonymous: Free peer support meetings held across the UK. Visit www.gamblersanonymous.org.uk

Australia

• Gambling Help Online: Free counselling and support. Visit www.gamblinghelponline.org.au

Canada

• Responsible Gambling Council: Resources and support across Canada. Visit www.responsiblegambling.org

United States

• National Council on Problem Gambling: Confidential helpline and resources. Visit www.ncpgambling.org or call 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA): Provides information and support on problem gambling. Visit www.bzga.de

Take Action Today

If you suspect you have a gambling problem, don't wait. Reach out to one of the organisations listed above or speak to someone you trust. Help is available, it's free, and it works. Your wellbeing is more important than any bet.

Remember: It's not weak to ask for help. It's brave.